Refund Policy

Since every product sold by Norvik is a digital file delivered by immediate download, the right of withdrawal set out in Art. 49 of Brazil's Consumer Protection Code is handled as follows:

1. Before download

If you bought a wallpaper or volume and haven't downloaded any of the files yet, you can request a cancellation and full refund within 7 calendar days of the purchase, no reason needed.

2. After download

Once at least one file from the order has been downloaded, the purchase is considered consumed and is no longer eligible for a withdrawal-based refund — the same approach used by digital-content stores generally, since the product (the file itself) has already been delivered and may have been copied or used.

3. Exceptions

We issue a refund regardless of download status in these cases:

• The delivered file is corrupted or doesn't match the product purchased;
• Duplicate charge for the same order;
• A technical failure on Norvik's side prevented access to the download within the link's validity window.

4. How to request one

Send an e-mail to contato@norvik.art with your order number (format NRV-XXXXXX, available under My Account → Orders) and the reason for the request. We reply within 2 business days.

5. Refund timeline

Approved refunds are processed through Stripe and can take 5 to 10 business days to appear on your statement, depending on your bank or card issuer.